Privacy Policy

Our websites can be used without providing personal data. If you want to access certain services of our company via our websites, processing your personal data might be necessary. If processing your personal data is necessary and there is no legal basis (like for example the execution of a contractual agreement), we will ask for your consent.

We hereby inform you which data we collect, how we use it and how you can revoke your consent for processing the personal data.

Who is responsible for the data collection on this website?

The DB Fahrzeuginstandhaltung GmbH is responsible for collecting and processing your data.

The data protection officer on this website is Chris Newiger.

DB Fahrzeuginstandhaltung GmbH
Weilburger Str. 22
60326 Frankfurt

For further information, feel free to contact our data protection coordination:

When does this website collect and process data?

All data is collected and processed for specific purposes. These purposes may result from technical requirements, contractual obligations or express wishes of the user.

For technical reasons, when someone visits this website, it is necessary to collect and store certain information, such as the date and duration of the visit, the webpages visited, the identification details of the browser and operating system type, and the website from which you accessed our website.

For the initiation or fulfilment of a contract, we also need personal data in order to perform our services and to be able to fulfil the contractual relationships that we have agreed with you.

When you contact us via the contact form or by e-mail, the transmitted data is exclusively used and saved to process your request and possible follow-up inquiries.

Legal basis of the data processing

The legal basis for processing the data when you visit the website or contact us is point (f) of Article 6 (1) of the GDPR. Our legitimate interest is to make the website available and to enable the contact.

If we obtain your consent for the processing of personal data, this serves as the legal basis in accordance with point (a) of Article 6 (1) GDPA.

When processing personal data which are necessary for the performance of a contract with you, the contract is the legal basis in accordance with point (b) of Article 6 (1) GDPA. Point (b) of Article 6 (1) GDPA also applies to processing operations that are necessary for the implementation of pre-contractual measures, such as in cases of enquiries about our products or services.

If our company is subject to a legal obligation that makes the processing of personal data necessary, such as for the fulfilment of tax obligations, the processing is based on point c of Article 6 (1) GDPA.

In order to constantly improve our offer, we store and analyse usage data from the online area on a pseudonym basis. The legal basis for this is point (f) of Article 6 (1) GDPA.

Who do we share your information with?

For the purpose of contract settlement enablement, there are usually third-party service providers involved, for example; data processing centers, print or delivery providers and others.

Third party providers who process data on our behalf are selected carefully and are strictly contractually bound. The providers work according to our instructions which is secured by strict contractual regulations, technical and organizational measures and additional checks.

A transfer of data only happens with your explicit consent or on a legal basis.

A transfer to third party countries outside of the EU/ the European currency area or to an international organization do not occur unless there are appropriate guarantees. This includes the EU’s standard contractual clauses and the Commission adequacy decisions.

Further information on data processing at Deutsche Bahn AG can be found here:

How long is your data retained?

Your data is only stored for as long as needed based on the reason why we obtained it (for example within the limits of a contractual relationship), or as long as legally required. Within the limits of the contractual relationship we store your data at least until the contract is completed. Subsequently the data will be stored for as long as it is required legally.

What are the rights of our website users?

  • You have the right to be informed about which data is being stored.
  • You have the right to request correction, deletion and restriction of the processing of your personal data, as long as it is allowed legally and possible within the limits of an existing contract.
  • You have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for DB Fahrzeuginstandhaltung GmbH is:

    Der Hessische Datenschutzbeauftragte
    Postfach 3163
    65021 Wiesbaden

  • You have the right to transferability of the data that you have provided to us by consent or on the basis of a contract (right to data portability).
  • If you have given us your consent for data processing, you can withdraw this consent at any time in the same way as you gave it. Any processing of your personal data that took place from the time at which you granted your consent to the time at which you withdrew it will still be considered to have been lawful.
  • You have the right to object, on grounds relating to your particular situation, to the processing of personal data if the data is processed based on our legitimate interest or is necessary for the performance of a task carried out in the public interest.
  • To exercise your rights, please send your request either by mail to: 

    DB Fahrzeuginstandhaltung GmbH
    Weilburger Str. 22
    60326 Frankfurt

    or via E-mail to:

Is my data encrypted?

In the Internet the transfer of data and e-Mails occur usually unencrypted and is therefore not protected against third party access. Since we cannot guarantee the confidentiality of your transmitted information during transfer when you contact us per e-Mail, we recommend sending confidential information only via letter.

When do we use Cookies?

Cookies are small text files that can be used to store personal data. Cookies can be transferred while you visit a website and allow an allocation of the user. Cookies help to simplify the usage of the website for the user.

We differentiate between Cookies which are essential to ensure the correct technical functioning of the website and Cookies which are not essential to ensure the correct technical functioning of the website.

We want to empower you in making an informed decision for or against the usage of Cookies which are not essential to ensure the correct technical functioning of the website.

We hereby inform you about the type and scope of the use of cookies on our websites:

Using this website is generally possible without Cookies which are not essential to ensure the correct technical functioning of the website. Consequently, you can prevent tracking by Cookies in your browser (Do-not-track, Tracking-Protection-List) or block the storage of third party Cookies. Also, we recommend checking your stored Cookies regularly, unless they are specifically desired.

Please take note: When you delete all of your Cookies, you also delete possible rejection Cookies (Opt-Out-Cookies), which means that you would have to exercise any declared objection again.

  • Use of Matomo (previously known as Piwik)

We use the web analysis tool Matomo (previously known as Piwik) on our website to analyse and improve the use of our website. By using the collected statistics, we can improve our service and make it more interesting for you as its user. With small text files (Cookies) we save data about you, how you use our website, which also includes your IP address. This data is anonymized and stored on our servers.

The basis for the use of Matomo is Art. 6 (1) sentence 1 letter f GDPR.

Your deactivation options: If you don’t agree to the analysis of your usage behavior, you can configure your browser at any time in a way that no Cookies which have the purpose of analyzing your browser behavior can be set.

Please take note: If you delete all of your Cookies, you also delete the deactivation Cookie. This means that you have to re-exercise your objection to the analysis of your user behavior.

Links to third party websites

By clicking on a third party link on our website you’ll be redirected to DB external websites. Therefore, the group Deutsche Bahn AG is not responsible for the content, the services and the products which are offered on the linked websites. The group is also not responsible for data protection and technical security of the linked website.

Update of the data protection notice

We adjust our data protection notice to changed functionalities or changed legal situations. Therefore, we recommend taking note of the data protection notice regularly. If your consent is required or components of the data protection notice contain provisions of the contractual relationship with you, the changes will only be made with your consent.

Status: 27.09.2021

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